Privacy Policy
Last updated: June 23, 2026
Introduction
Intera Desk ("Intera Desk", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our platform and services.
By using Intera Desk, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Account Information
When you create an account, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Login credentials
WhatsApp Data
When you connect your WhatsApp Business Account to Intera Desk, we may collect and store:
- Customer phone numbers
- Customer names
- Message content
- Message metadata
- Message templates
- Media attachments including images, documents, videos, and voice notes
Payment Information
Payments are processed by PayFast.
Intera Desk does not store or process payment card details.
We may receive limited payment-related information such as:
- Billing name
- Billing email address
- Subscription status
- Transaction reference information
How We Use Information
We use information to:
- Provide and maintain the Intera Desk platform
- Deliver WhatsApp messaging services
- Manage customer communications
- Authenticate users
- Process subscriptions and billing
- Provide technical support
- Improve platform functionality
- Comply with legal obligations
Data Storage
Account and operational data are stored using PostgreSQL databases.
Media files and attachments may be stored in secure S3-compatible object storage systems.
We implement reasonable administrative, technical, and organizational measures to protect user information.
Third-Party Services
Intera Desk uses the following third-party services:
Meta Platforms
Intera Desk integrates with the WhatsApp Business Platform operated by Meta.
Information exchanged through WhatsApp may also be processed by Meta in accordance with Meta's own policies.
PayFast
Payments are processed by PayFast.
PayFast may collect and process payment information in accordance with its own privacy practices.
Data Retention
Intera Desk retains:
- User accounts
- WhatsApp conversations
- Templates
- Media attachments
until the customer deletes them or requests account deletion.
Certain records may be retained where required by law, regulatory requirements, fraud prevention obligations, or legitimate business purposes.
User Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Delete communication records
- Request information regarding how your data is processed
Data Deletion
Users may request deletion of their personal information by contacting: support@interadesk.com
Subject: Data Deletion Request
Upon verification, Intera Desk will process eligible deletion requests within a reasonable period. See our Data Deletion page for more details.
Children's Privacy
Intera Desk is intended for business users who are 18 years of age or older.
We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page with a revised effective date.
Contact Us
For privacy-related questions, contact: